Account or access
Include the account email, error message, and browser or device. Never send passwords, access codes, or recovery links.
SUPPORT
Help to keep learning
Get help with access, courses, generation, billing, privacy, or teams and learn which details are safe to share with support.
support@m8apps.comInclude what we need to resolve it faster
Courses or generation
Include the course name, action taken, approximate time, and reference code. Avoid confidential documents unless they are essential.
Billing or privacy
Describe the charge or request and its date. Never send full card numbers, identity documents, or other sensitive data.
Use the form on this page or email support@m8apps.com. The team reviews each request in the administrative console and replies to the address provided.
Before sending a request
- Check service status to rule out a known interruption.
- Reproduce the issue once and note the exact steps without sharing private data.
- Keep the reference code and any visible message so we can locate the event.
Frequently asked questions
How quickly does VidAcademia respond?
Support requests are reviewed in the administrative console and answered at the email address you provide. Include the affected course, approximate time, and any reference code so the team can investigate efficiently.
What should I do if a course generation fails?
Keep the reference code, note the action and approximate time, and retry only after checking the service status page. Do not include confidential source documents unless they are essential to reproduce the issue.
Can support ask for my password or access code?
No. Never send passwords, one-time access codes, recovery links, full payment-card numbers, or identity documents through the support form or email.
Where can I ask about billing or privacy?
Choose Billing or Privacy in the support form, describe the request and relevant date, or email support@m8apps.com. The privacy policy explains data rights, retention, and subprocessors.